Shipping policy

Last Updated: 1/12/2026

Thank you for shopping with TanSupps! Please review our Shipping Policy before placing an order.

 

 

1. Order Processing

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • You will receive an email confirmation with tracking details once your order has shipped.

  • During high-volume periods, processing may take longer.

 

 

2. Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on weight, destination, and carrier.

  • Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier delays, weather, customs, or other factors outside our control.

  • We currently ship within the United States and to select international destinations, including Australia, Canada, the United Kingdom, the Netherlands, Germany, France, Sweden, and Denmark.

  • International delivery times typically range from 6–14 business days, depending on destination and customs processing.
  • Customs duties, VAT, local taxes, and import fees are not included at checkout and may be charged upon delivery. These charges are the responsibility of the customer.

 

 

3. Risk of Loss & Title

All products are shipped FOB (Free On Board) shipping point. This means that once we hand your package to the carrier, title and risk of loss transfer to you. Carrier delivery confirmation will be deemed proof of delivery.

 

 

4. Lost, Stolen, or Delayed Packages

  • If your package is marked “delivered” by the carrier but you did not receive it, please check with household members, neighbors, or your local post office. We are not responsible for lost or stolen packages after delivery.

  • If your package is delayed or lost in transit (not marked as delivered), contact us at support@tansupps.com within 14 days of the expected delivery date so we can assist you in filing a carrier claim.

 

 

5. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses at this time.

  • We may refuse, limit, or cancel orders shipping to certain locations due to carrier limitations or compliance requirements.

  • International shipments may be subject to additional restrictions or delays based on destination country regulations. We reserve the right to refuse, limit, or cancel orders shipping to certain locations due to carrier limitations, customs issues, or compliance requirements.

 

 

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@tansupps.com with your order number and photos of the package/product. We will review and, if approved, replace the item or issue a refund.

 

 

7. Contact Us

Questions about this Shipping Policy should be sent to:
Email: support@tansupps.com